Understanding your funding before you start
What is funded physiotherapy?
Some people attend physiotherapy under a scheme or claim that covers some or all of the cost of their care. Hawker Place Physiotherapy & Pilates accepts Medicare, DVA, NDIS, workers compensation and motor accident claims. Each scheme has its own eligibility, referral and approval requirements, so this page explains how each one works and what to check before your first appointment.
What it can help with
We accept the following funding pathways:
- Medicare chronic condition management — If you have an eligible chronic condition and a care plan from your GP, Medicare may contribute to a limited number of physiotherapy sessions each calendar year. A gap fee may apply.
- Department of Veterans’ Affairs — We see eligible veterans and their families with a valid DVA card and, where required, a current referral.
- NDIS — We see NDIS participants who wish to use their plan funding for physiotherapy.
- Workers compensation — We treat people with accepted workers compensation claims, including Comcare claims for Commonwealth employees, once treatment is approved by the insurer.
- Motor accident claims — We treat people injured in motor vehicle accidents once treatment has been approved by their insurer.
Your assessment
Your clinical assessment is the same as any first appointment. What changes is the paperwork around it. Depending on the scheme, your physiotherapist may need to confirm that your referral or approval is current, set goals linked to your work capacity, daily activities or plan outcomes, and send an initial report or treatment plan to your GP, case manager or insurer, with your consent.
If approval or documentation is required, please let reception know before your first appointment, and bring:
- Your referral or GP care plan
- Your claim number or approval
- Your card or plan details
- Your insurer or case manager’s contact details
Your treatment
Treatment follows the plan approved for your referral or claim. Some schemes fund an initial number of sessions and then require a treatment plan or progress report before more are approved. Others set a yearly limit.
Because we work with each of these schemes, we can help you understand what is required and manage the reporting with your GP, case manager or insurer. Your physiotherapist will review your progress against the goals in your plan. Patients remain responsible for ensuring any required approvals or documentation are in place. If a session is not covered or a gap fee applies, reception can explain this before your appointment.